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Seeing your doctor in-person during the COVID Era: What you need to know.

We want to make sure all of our patients know that Totum ENT doctors and practitioners continue to be available for in-person appointments, testing, treatment, and procedures.

It’s understandable that there might be concern about coming to a doctor’s office right now. Rest assured that we have put in place additional strict safety procedures to protect our patients.

FREQUENTLY ASKED QUESTIONS ABOUT IN-PERSON APPOINTMENTS:

I need to see a doctor in person but I’m concerned about being exposed to COVID-19. What are you doing to protect patients?

Please do not risk your health by delaying care. Here’s what we are doing to keep our patients safe and healthy during their visit.

  • We have instituted strict infection control policies
  • All of our sites are thoroughly cleaned, disinfected, and sanitized after every patient with EPA approved disinfecting agents.
  • All Totum ENT providers and staff have been tested for COVID-19 and we practice universal precautions with N-95 masks and PPE.
  • The waiting room and every examination room have GermGuardian HEPA Air Purifiers that filter out 99.97% of allergens that is running throughout the day filtering the air.
  • All patients are screened for COVID-19 symptoms before arriving and at time of their visit.
  • All providers, staff, and patients are screened for COVID-19 symptoms at the entrance of our practice and given a temperature check with a “no-touch” thermometer.
  • All patients are required to wear a mask or face covering.
  • All patients with documented or suspected COVID-19 infection must have follow up negative nasal swab before being able to be seen in the office.
  • Social distancing measures will be enforced in all areas.

Are you still offering video visits?

Totum ENT will continue offering Telemedicine/Telephone virtual visits for patients who do not feel comfortable in the clinical setting.  Doctors will be able to discuss your symptoms and determine the most appropriate treatment plan, including recommending an in-office visit when necessary.  The care offered by our specialties, is, however, far superior when we can actually examine a patient in-office.

I postponed a procedure earlier this year. When can I reschedule?

Please contact your doctor to discuss timing for your surgery.

What is the best way to make an appointment?

Please visit livetotum.com or call 212-288-2222 to schedule your appointment.

Intake and Front Desk:  With the goal of eliminating in person touchpoints, patient screening, registration and triage will now be paperless and accomplished in advance of the physical appointment via Telemedicine Consult visit.  At the time of their appointment, patients will telephone us from outside the building and when given clearance, will go directly into their treatment room.

BEFORE ENTERING THE OFFICE

  1. DO NOT ENTER WITHOUT A MASK. A MASK MUST BE WORN AT ALL TIMES WHILE IN THE OFFICE.
  2. Get your touch-free temperature checked by a staff member at the front desk.
  3. Once you enter the office, wash your hands in the bathroom.
  4. In addition to the patient, only ONE person is allowed to accompany the patient in the office.
  5. If you or anybody in your household has any of the symptoms below, you CANNOT ENTER the office:
  • Fever
  • Chills
  • Repeated shaking with chills
  • Cough
  • Sore Throat
  • Difficulty breathing
  • Shortness of breath
  • Chest pain
  • Abnormal breathing
  • Muscle Pain
  • Headache

New Loss of Taste or Smell

Schedule a Telemedicine Appointment: (212) 288-2222.
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